We feel passionate about creating pieces you’ll keep and wear season after season. If our pieces do not hold up to our technical standards, we would love to take them back and replace them.

If you believe this is the case, please contact us at Info@sisu-thebrand.com + share a photo of the item. We’d love to help. While we take pride in creating seasonless products, our quality promise does not cover usage beyond practical lifetime wear.

We use DHL, UPS, FedEx, and USPS; your carrier will be preselected based on your location and the shipping speed you choose. Regardless of which carrier that is, domestic orders are usually transferred to USPS for actual delivery.

It's easy! Please visit our returns page.

Our clothing is made right here in the US. We work closely with these facilities to ensure that everyone and everything involved in production aligns with our company values.

Sometimes our emails are accidentally sent to a spam or junk folder. If you can’t find the confirmation email in any folder, please email us at Info@sisu-thebrand.com and we’d be happy to look into your online order for you.

Once your order has shipped, you’ll receive an email confirmation with tracking details. You can use that tracking link to keep an eye on your order. You can also start a chat on any page on our site to track your order. Create a new chat and input your order number and email address associated with the order to check the status of your package.  

You can find full product details on each individual product page, including how to wear it, where it was made, and fit and fabric details. If you have any questions that aren’t found on our site, please email us at Info@sisu-thebrand.com and we’d be happy to help!

You can sign up on individual product pages via the “email me when available” button to be notified if we receive more inventory of that item. We always suggest you sign up for our newsletter so that you’ll be the first to hear about restocks (as well as new products!)

If you'd like to use a discount code to buy a full capsule but we're sold out of an item, you can buy the pieces that are available now at full-price and then reach out to us at info@sisu-thebrand.com for a special discount code that honors the full capsule discount when/if you're able to purchase the final piece(s).

We never say never! Thanks to your feedback, we know which items you love and we use that information to decide what to bring back and how we can make new, improved versions of our pieces. We recommend signing up via the “email me when available” button on the product detail pages you’re interested in, which will let you know if we get any stock in your size. Or if you want to be the first to hear about past items we’re bringing back, sign up for our mailing list! We promise to only email you the important stuff.

We offer pre-order for select products only. If an item is available for pre-order, it will be noted on the product page and will be available when you go to add the item to your shopping cart.

We are unable to split up orders and ship in-stock items separately. If you would like to receive other items in your cart early, we recommend placing separate orders. We cannot split the order up retroactively. 

Expected shipping times will be noted on the product page of the pre-order item. Once we are able to fulfill your entire order, we will pack + ship your order within 5 business days.

You will be eligible for our normal return policy, but we have updated the window so that you have 30 days from the date your order ships to request a return. You will need to email info@sisu-thebrand.com to start the process.